Return & Cancellation Policy

1. Introduction

KAKS BEAUTY is committed to providing high‑quality skincare and beauty products. This policy outlines the terms for returns, exchanges, cancellations, and order issues to ensure a transparent and reliable customer experience.

2. Returns

2.1 Eligibility

Customers may request a return under the following conditions:

  • Products must be unused, unopened, and in their original packaging.
  • Return requests must be submitted within 14 days of delivery.
  • Proof of purchase is required.

2.2 Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used products
  • Lip care items (lip gloss, lip balm)
  • Sale or promotional items

2.3 Return Procedure

To initiate a return:

  • Email [email protected] with your order number and reason for return.
  • You will receive return instructions from our customer care team.
  • Returned items will be inspected upon receipt. Approval or rejection of the refund will be communicated.

2.4 Refunds

  • Approved refunds will be issued to the original payment method.
  • Refund processing may take 5‑10 business days, depending on your payment provider.
  • Shipping fees are non‑refundable, unless the return is due to an error on our part.

3. Exchanges

KAKS BEAUTY will replace items that arrive damaged, defective, or incorrect.

To request an exchange:

  •  Contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the issue.
  • A replacement will be arranged at no additional cost.

4. Order Cancellations

4.1 Before Dispatch

Orders may be cancelled within 2 hours of purchase. To cancel, email [email protected] with your order number.

4.2 After Dispatch

Once an order has been shipped, it cannot be cancelled. Customers may request a return after receiving the item.

5. Incorrect or Missing Items

If an order arrives with missing or incorrect items:

  • Notify us within 48 hours of delivery.
  • Provide your order number and supporting photos.
  • The issue will be resolved promptly.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • A tracked postal service is recommended, as KAKS BEAUTY cannot guarantee receipt of returned items.

7. Contact Information

Email: [email protected]

Phone: +44 7538 536481 

Instagram: @kaks_beauty